Return and Exchange Policy
If you're not entirely happy with your keepsake pendant purchase, we’re not happy either and will make it right.
You have 30 calendar days to return a pendant from the date you received it for either a refund or exchange.
The pendant must be returned in the same condition that you received it to be eligible for a refund or exchange. Please use the same or similar packing as it arrived in.
You will be responsible for paying minimal shipping charges with US Post Office. Please send First Class and save the tracking number on your receipt.
Please include your name, address, phone number and email address with your return and a copy of your receipt. For an exchange, no additional shipping charges will be charged on the outgoing order back to you.
For any questions regarding returns, please contact Charles Sherman direct.
7519 Gaviota Avenue
Lake Balboa, CA 91406